FAQ
How can we help?
1. Product information
2. Shipping
3. Contact
4. What if I'm not happy with my product
1
Product Information
It says your products are made from recycled plastic bottles, how do we know this is true?
We have seen copies of our makers certifying documents to ensure they are using the fabric they say they are. If you need to see them we can email you a copy just let us know.
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If you use fabric that is made from recycled plastic bottles what is the other fabric used?
Cotton (organic when possible) is the other fabric added to the products to make the material soft and easy care.
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How do we wash our product?
Follow the care section on our page to see how to wash each product, they are all machine washable in warm or cold water and can be line dried out of the sun.
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Where are your products made?
Our products are made in a small factories in different countries in Asia including Indonesia, China and Pakistan.​
2
Shipping
How long will it take to receive my product?
As soon as your order is received we will get busy packing it up and will have it to you within 2-5 days.
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Will I receive a tracking number?
When you order is sent (or soon there after) we will send you a tracking number to tack your product.
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What if my order is taking longer than 5 days?
Please get in touch via emai if your order hasn't arrived and we will do our best to track and find it for you.
3
Contact
How do I get in contact with you if I am not happy with my product?
Please follow the contact us page on the footer for our contact information.
4
What if I am not happy with my product
I am not happy with my product, it is not what I expected
Please get in touch with us and we will walk you through the refund/return process.
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What if the colour isn't what I expected?
Please get in touch with us and we will walk you through the refund/return process.
